Who is responsible for having utilities marked?

Armstrong Tree Service will contact 811 for you. Once called, it may take 5 – 7 days for the utilities to be marked. Once the utilities have been marked, we ask that you let us know so that we can call in the work order for the stump grinding. Locate request are for stump grinding only.

What about irrigation, low voltage wires and water lines?

The homeowner is responsible for notifying the estimator of any underground irrigation and any underground low voltage wiring. City and county faqs do not mark water lines on your property, so it is the responsibility of the homeowner to advise us where the water lines lead to your home if you are having stump grinding or grading work performed. Please note Armstrong Tree Service or stump grinding company cannot be responsible or held liable for damages done by stump grinding machine for unidentified irrigation, low voltage and water lines.

Who will be on my property?

The only people who will be on your property will be employees of Armstrong Tree Service. In some cases, a crane or stump grinder is required for the job. If so, then employees from those respective companies will perform work on your property. Any companies we contract with are required to be licensed and fully insured.

Will a crane be required to remove my tree?

In certain circumstances, a crane may be required to remove your tree in safe manner. At the time of your proposal that scenario will be addressed and thoroughly discussed.

Am I covered in the event there is property damage?

Yes, we are fully insured. Our most current insurance certificate can be found on our website for your review. Please feel free to do your due diligence and call our insurance agent to verify our coverage or if you have any questions.

Am I covered in the event a worker is injured on my property?

Yes, we carry workers compensation insurance for all our employees. Please feel free to do your due diligence and call our insurance agent to verify our insurance or if you have any questions. Our insurance certificate can be reviewed on our website.

Does Armstrong Tree Service have their own employees?

Yes, all of our tree crews are specialized, experienced tree crew members who are employed by Armstrong Tree Service and are covered under our workers’ compensation insurance program.

Why can’t I get a proposal over the phone?

There are many factoring variables that go into properly removing or pruning trees in a safe manner – location, accessibility, size, etc. All properties and tree work can be very unique, therefore, it is best to physically see and assess the tree work involved and the layout of your property to provide you the most accurate pricing.

Do you require any down payment upfront for any tree work?

Absolutely not. We require payment upon completion of rendered faqs. Since stump grinding is completed on a separate day, you can make two separate payments upon completion of respective work – one for tree removal/pruning work and second for stump grinding.

Do you clean up and remove debris before you leave?

Absolutely, we remove all tree work debris (with the exception of stump grinding debris). Our goal is to clean up the areas in which the work was being performed and accessed so thoroughly, that it looks like we were never there. Even with the complexity and extensiveness the tree removal process presents, we do our best to leave the property in the best possible condition.

Who is responsible for obtaining permit?

The homeowner. There is a list of city ordinances located on our website under Tree Ordinance. Please review your respective city to determine if a required tree permit is necessary. In most cases, a permit fee is not assessed. Any tree work requiring a tree removal permit by your city will only be removal after a permit has been obtained.

Why do you only faq certain areas?

Distance plays a significant factor in pricing a job. Our equipment is based in Roswell and if the distance is too great, we wouldn’t be able to provide you with our best, competitive price, which we always strive to give. It would be more cost-effective for you to find a tree faq company closer in your area.